betcamp FAQ

Creating a betcamp account is quick and straightforward. Click the betcamp Login link in the navigation menu and select the registration option. You'll need to provide your full name, date of birth, email address, and a valid Philippine mobile number. You must be at least 21 years old to register, in accordance with PAGCOR regulations and Philippine law. After submitting your details, you'll receive a verification code via SMS to confirm your mobile number.

betcamp requires identity verification (KYC) before you can make your first withdrawal. Accepted Philippine government-issued IDs include:

• PhilSys National ID
• Philippine Passport
• Driver's Licence (LTO)
• SSS or GSIS ID
• Voter's ID
• PRC Professional ID

You may also be asked to provide proof of address (e.g., a recent utility bill or bank statement showing your address in the Philippines). Verification is typically completed within 24–48 hours.

Go to the betcamp Login page and click "Forgot Password". Enter the email address registered to your betcamp account and you'll receive a password reset link within a few minutes. Check your spam or junk folder if you don't see it in your inbox. If you're still having trouble, contact betcamp support via live chat and our team will assist you.

No. betcamp strictly enforces a one account per player policy. Creating multiple accounts is a violation of betcamp's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account has been created in your name, contact betcamp support immediately.

The minimum age to register and play at betcamp is 21 years old. This is in line with Philippine law and PAGCOR's responsible gaming requirements. betcamp conducts age verification for all new players. If you are under 21, do not attempt to register. betcamp has zero tolerance for underage gambling.

Log in to your betcamp account and navigate to the Cashier or Deposit section. Select your preferred payment method — betcamp supports GCash, PayMaya, BPI, BDO, and Metrobank. Enter the amount you wish to deposit (minimum ₱100), follow the on-screen instructions to complete the transaction, and your betcamp balance will be credited instantly or within a few minutes depending on the payment method.

Withdrawal processing times at betcamp vary by payment method:

• GCash / PayMaya: Typically within 1–3 hours after approval
• BPI / BDO / Metrobank bank transfer: 1–3 business days

All withdrawals are subject to identity verification. If your KYC documents have not yet been approved, your withdrawal may be delayed. betcamp processes withdrawal requests within 24 hours on business days. Minimum withdrawal amount is ₱500.

betcamp does not charge fees for standard deposits or withdrawals. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. betcamp recommends checking with your payment provider for their current fee schedule. For large withdrawals, betcamp may request additional verification documents before processing.

For security and anti-money laundering compliance, betcamp requires that withdrawals be made to the same payment method used for deposits where possible. If you need to withdraw to a different account, contact betcamp support and provide the necessary documentation to verify ownership of the new account. betcamp reserves the right to request additional verification in such cases.

betcamp offers a wide range of online casino games for Filipino players, including:

• Ezugi Live Casino: Live dealer baccarat, roulette, blackjack, and more — streamed in real time
• Dreams of Macao: Premium slot games with Macao-inspired themes and big jackpot potential
• Bingo: Online bingo rooms with multiple game variants and chat features
• Slots: Hundreds of video slots from leading game providers

New games are added regularly. Check the betcamp homepage for the latest additions and featured games.

betcamp offers welcome bonuses, reload bonuses, free spins, and cashback promotions for Filipino players. All bonuses are subject to wagering requirements, which specify how many times you must wager the bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 30x wagering requirement means you must wager ₱30,000 before withdrawing bonus-related winnings. Full bonus terms are available on the betcamp promotions page and in the Terms & Conditions.

betcamp is committed to fair play. All betcamp slot and RNG (random number generator) games use certified random number generation technology that is independently audited to ensure fairness. Live dealer games at betcamp use real cards, real roulette wheels, and real dealers — streamed live so you can see every action in real time. betcamp operates under PAGCOR's regulatory framework, which includes requirements for game fairness and player protection.

Yes! betcamp is fully optimised for mobile play. You can access all betcamp games directly through your mobile browser on Android or iOS — no app download required. The betcamp mobile site is designed to work smoothly on popular Philippine smartphones, including Samsung Galaxy, OPPO, Vivo, and iPhone models. Simply visit betcamp.app on your mobile browser and log in to start playing.

Log in to your betcamp account, go to Account Settings, and select Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately. If you want to increase a limit, there is a mandatory 24-hour cooling-off period before the increase takes effect — this gives you time to reconsider. Decreasing a limit takes effect immediately. For more details, visit the Responsible Gaming page.

Self-exclusion is available in your betcamp account under Account Settings > Responsible Gaming > Self-Exclusion. You can choose to self-exclude for 6 months, 1 year, or permanently. Once activated, self-exclusion is irreversible for the chosen period — betcamp cannot lift it early. During self-exclusion, your account is closed, you will not receive marketing communications, and any remaining balance will be returned to you. If you are struggling with problem gambling, betcamp strongly encourages you to activate self-exclusion and seek professional support.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. betcamp recommends reaching out to:

• PAGCOR Responsible Gaming Program — the Philippine Amusement and Gaming Corporation provides resources and a helpline for problem gamblers
• National Center for Mental Health (NCMH) — offers counselling and crisis support
• Gamblers Anonymous Philippines — peer support groups in Metro Manila, Cebu, and Davao
• Philippine Mental Health Association (PMHA) — professional mental health services across the Philippines

You can also contact betcamp support via live chat and we will help connect you with the right resources. Remember, seeking help is a sign of strength.

If you're having trouble logging in to betcamp, try the following steps:

• Double-check that you're using the correct email address and password
• Clear your browser cache and cookies, then try again
• Try a different browser or device
• Use the Forgot Password option to reset your password
• Check if your account has been suspended — you would have received an email from betcamp if this is the case

If none of these steps resolve the issue, contact betcamp support via live chat with your registered email address and we'll investigate promptly.

betcamp's gaming platform automatically records all bets and game states. If a game disconnects mid-round, the round will be resolved according to the game's outcome when you reconnect. Any winnings will be credited to your betcamp account automatically. If you believe a bet was not settled correctly after a disconnection, contact betcamp support with the date, time, and game name and our team will review the game logs.