betcamp Privacy Policy

1. Introduction

betcamp ("betcamp," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the betcamp online casino platform available at betcamp.app (the "Platform"). This Privacy Policy ("Policy") describes how betcamp collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Policy applies to all registered players, prospective players, and visitors to the betcamp Platform, regardless of the device or method used to access it. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with betcamp's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

betcamp is committed to compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, as well as all applicable PAGCOR data governance requirements.

2. Data Controller

betcamp is the data controller responsible for your personal information collected through the Platform. As data controller, betcamp determines the purposes and means of processing your personal data. betcamp's contact details for data privacy matters are provided in Section 16 of this Policy.

Where betcamp engages third-party service providers to process personal data on its behalf, those providers act as data processors and are bound by contractual obligations to process data only in accordance with betcamp's instructions and applicable Philippine data protection law.

3. Information We Collect

betcamp collects the following categories of personal information:

3.1 Registration and Identity Information

• Full legal name;
• Date of birth (for age verification — players must be 21 or older);
• Residential address (including city, province, and postal code);
• Philippine mobile number;
• Email address;
• Username and encrypted password;
• Government-issued identification documents (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS card).

3.2 Financial Information

• GCash account details;
• PayMaya account details;
• Bank account information (BPI, BDO, Metrobank, and other supported banks);
• Transaction history, including deposits, withdrawals, and wager amounts in Philippine Peso (PHP);
• Source of funds documentation where required for anti-money laundering compliance.

3.3 Gameplay and Platform Usage Data

• Game history, bet records, and session data;
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status);
• Bonus and promotion usage history;
• Customer support interaction records.

3.4 Technical and Device Information

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Cookie identifiers and session tokens;
• Platform access logs and timestamps.

4. How We Collect Your Information

betcamp collects your personal information through the following means:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or update your account settings;
• Automatically: Through cookies, log files, and similar tracking technologies when you access and use the Platform;
• From third parties: From payment processors (such as GCash and PayMaya), identity verification service providers, and fraud prevention services, where necessary to operate the Platform and comply with regulatory requirements;
• From regulatory authorities: Where betcamp is required to obtain or verify information in connection with its PAGCOR licensing obligations.

5. How We Use Your Information

betcamp uses your personal information for the following purposes:

• Account management: To create, maintain, and administer your betcamp account;
• Identity verification: To verify your identity and age (21+) in compliance with Philippine law and PAGCOR requirements;
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• Gameplay and platform operation: To provide access to games, record bet outcomes, and maintain the integrity of the Platform;
• Responsible gaming: To monitor gameplay patterns, enforce responsible gaming limits, and administer self-exclusion requests;
• Anti-money laundering and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Customer support: To respond to your enquiries, complaints, and support requests;
• Legal and regulatory compliance: To comply with applicable Philippine laws, PAGCOR regulations, and court orders;
• Marketing (with consent): To send you promotional offers, bonuses, and platform updates where you have opted in to receive such communications;
• Platform improvement: To analyse usage patterns and improve the betcamp Platform, games, and user experience.

6. Legal Basis for Processing

betcamp processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and betcamp (i.e., to operate your account and provide gaming services);
• Legal obligation: Processing is required to comply with betcamp's obligations under Philippine law, including PAGCOR regulations and anti-money laundering legislation;
• Legitimate interests: Processing is necessary for betcamp's legitimate interests in fraud prevention, platform security, and responsible gaming enforcement, where these interests are not overridden by your data protection rights;
• Consent: Where betcamp relies on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Sharing Your Information

7.1 betcamp does not sell your personal data to third parties.

betcamp may share your personal information with the following categories of recipients:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals;
• Identity verification providers: Third-party KYC (Know Your Customer) service providers engaged to verify your identity and age;
• Fraud prevention and AML services: Service providers engaged to detect and prevent fraud, money laundering, and other prohibited conduct;
• IT and platform service providers: Cloud hosting, data storage, and software providers who support the operation of the betcamp Platform, subject to appropriate data processing agreements;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where betcamp is required by law to disclose your information;
• Legal and professional advisers: Lawyers, accountants, and other professional advisers engaged by betcamp in connection with legal proceedings or regulatory matters.

All third parties with whom betcamp shares personal data are required to maintain appropriate data security standards and to use your data only for the specified purpose.

8. Data Retention

betcamp retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, betcamp retains account and transaction records for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations. Identity verification documents are retained for the period required by PAGCOR and applicable law.

Where betcamp no longer has a lawful basis to retain your personal data, it will securely delete or anonymise the data in accordance with its data retention schedule.

9. Data Security

betcamp implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the betcamp Platform;
• Encrypted storage of sensitive personal and financial data;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing;
• Incident response procedures for data breaches, including notification to the National Privacy Commission (NPC) where required.

While betcamp takes data security seriously, no method of electronic transmission or storage is completely secure. betcamp cannot guarantee the absolute security of your personal data. You are responsible for maintaining the confidentiality of your betcamp account credentials.

10. Cookies and Tracking Technologies

10.1 What Are Cookies. Cookies are small text files placed on your device when you visit the betcamp Platform. betcamp uses cookies and similar technologies (such as web beacons and local storage) to operate the Platform, remember your preferences, and analyse usage patterns.

10.2 Types of Cookies Used. betcamp uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function, including session management and security features. These cannot be disabled;
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits;
• Analytics cookies: Used to collect anonymised data about how players use the Platform, helping betcamp improve its services;
• Marketing cookies: Used to deliver relevant promotional content, where you have consented to receive marketing communications.

10.3 Managing Cookies. You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the betcamp Platform. Instructions for managing cookies are available in your browser's help documentation.

11. Your Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by betcamp:

• Right to be informed: The right to be informed about how your personal data is collected and used, as set out in this Policy;
• Right of access: The right to request a copy of the personal data betcamp holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to betcamp's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe betcamp has violated your data privacy rights.

To exercise any of these rights, please contact bet camp support via live chat or by email. betcamp will respond to data rights requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

12. Minors and Age Verification

The betcamp Platform is strictly for individuals aged 21 years and above. betcamp does not knowingly collect personal data from persons under the age of 21. Age verification is conducted as part of the registration and identity verification process.

If betcamp discovers that personal data has been collected from a person under the age of 21, the associated account will be immediately suspended, all data will be deleted, and any funds held in the account will be dealt with in accordance with applicable law. If you believe that a minor has registered a betcamp account, please contact betcamp support immediately.

13. Marketing Communications

betcamp may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, and special offers, where you have opted in to receive such communications during registration or through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your betcamp account settings;
• Clicking the unsubscribe link in any marketing email;
• Contacting betcamp support via live chat.

Withdrawal of consent to marketing communications will not affect your ability to use the betcamp Platform or receive transactional communications (such as deposit confirmations and withdrawal notifications), which are necessary for the operation of your account.

14. International Data Transfers

betcamp primarily stores and processes your personal data within the Philippines. Where it is necessary to transfer your personal data to service providers or partners located outside the Philippines, betcamp will ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and applicable NPC guidelines.

Such safeguards may include contractual clauses approved by the NPC, adequacy decisions, or other legally recognised transfer mechanisms. betcamp will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or a lawful basis for doing so.

15. Changes to This Policy

betcamp reserves the right to update or amend this Privacy Policy at any time. Where changes are material, betcamp will notify registered players via email or an in-platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the betcamp Platform following the publication of any amendment to this Policy constitutes your acceptance of the revised terms. If you do not agree to the amended Policy, you must cease using the Platform and may request closure of your account in accordance with the Terms & Conditions.

16. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or betcamp's handling of your personal data, please contact the betcamp Data Privacy Officer via live chat support available within your account dashboard, or by email at the address listed in the footer of this page.

betcamp aims to respond to all data privacy enquiries within five (5) business days. For formal data rights requests under the Data Privacy Act of 2012, betcamp will respond within thirty (30) days.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.