Responsible Gaming at betcamp

Our Commitment to Responsible Gaming

At betcamp, we believe that online casino gaming should be a fun, entertaining experience for Filipino players — never a source of harm. That's why we've built our platform with responsible gaming at its core. From the moment you register a betcamp account, you have access to a full suite of player protection tools designed to help you stay in control of your gaming habits.

betcamp operates in full compliance with PAGCOR's responsible gaming framework and the regulatory standards set by the Philippine Amusement and Gaming Corporation. We are committed to preventing problem gambling, protecting vulnerable players, and promoting a safe gaming environment for all Filipinos who choose to play at betcamp.

Whether you're enjoying live dealer games from Ezugi, spinning the reels on Dreams of Macao slots, or playing bingo with friends, betcamp is here to ensure your experience remains positive, balanced, and within your personal limits.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It's important to recognise the warning signs early so you can take action before gambling becomes harmful. betcamp encourages all players to regularly assess their gaming habits and seek help if they notice any of the following signs:

• Spending more money or time on gambling than you can afford;
• Chasing losses by continuing to play in an attempt to win back money you've lost;
• Lying to family or friends about how much you gamble or how much you've lost;
• Neglecting work, school, or family responsibilities because of gambling;
• Borrowing money or selling possessions to fund your gambling;
• Feeling anxious, irritable, or restless when you're not gambling;
• Using gambling as a way to escape problems or relieve stress;
• Continuing to gamble despite negative consequences in your personal or financial life.

If you recognise any of these signs in yourself or someone you care about, it's time to take action. betcamp is here to support you with tools, resources, and access to professional help.

How to Use betcamp's Responsible Gaming Tools

All betcamp responsible gaming tools are available directly within your account dashboard. Here's how to access and activate them:

1. Log in to your betcamp account using your registered email and password.
2. Navigate to Account Settings from the top-right menu.
3. Select "Responsible Gaming" from the settings menu.
4. Choose the tool you want to activate: Deposit Limits, Loss Limits, Session Reminders, Cooling-Off Period, or Self-Exclusion.
5. Set your limits or exclusion period and confirm your choice. Changes to deposit and loss limits take effect immediately, but increases are delayed by 24 hours to give you time to reconsider.

If you need help setting up any of these tools, betcamp's 24/7 live chat support team is available to guide you through the process. You can also contact support via email at the address listed in the footer of this page.

Self-Exclusion: Taking a Break from betcamp

Self-exclusion is the most powerful responsible gaming tool available at betcamp. When you self-exclude, your betcamp account is closed for a minimum period of 6 months, 1 year, or permanently, depending on your choice. During the self-exclusion period:

• You will not be able to log in to your betcamp account;
• You will not receive any promotional emails, SMS messages, or marketing communications from betcamp;
• Any remaining balance in your account will be returned to you via your registered payment method (GCash, PayMaya, or bank transfer), subject to identity verification;
• You will not be able to reopen your account or create a new account until the self-exclusion period has ended.

Self-exclusion is irreversible. Once you activate self-exclusion, betcamp cannot lift it early, even if you change your mind. This is by design — it ensures that the cooling-off period is effective and gives you the time and space you need to address any gambling-related issues.

If you believe you have a gambling problem, betcamp strongly encourages you to activate self-exclusion and seek professional support from one of the organisations listed below.

Support Resources for Filipino Players

If you or someone you know is struggling with problem gambling, help is available. betcamp recommends the following support resources for Filipino players:

• PAGCOR Responsible Gaming Program: PAGCOR operates a responsible gaming helpline and provides resources for problem gamblers in the Philippines. Visit the official PAGCOR website or contact their responsible gaming team for confidential support.
• National Center for Mental Health (NCMH): The NCMH offers counselling and treatment services for individuals affected by gambling addiction. Contact the NCMH crisis hotline for immediate assistance.
• Gamblers Anonymous Philippines: A peer-support group for individuals recovering from gambling addiction. Gamblers Anonymous holds regular meetings in Metro Manila, Cebu, and Davao, and offers a safe, judgment-free space to share experiences and receive support.
• Philippine Mental Health Association (PMHA): Provides mental health services, including counselling for gambling-related issues. The PMHA operates clinics in major cities across the Philippines.

betcamp does not provide direct counselling or treatment services, but we are committed to connecting players with the professional help they need. If you need assistance finding a support service in your area, please contact betcamp support and we will do our best to point you in the right direction.

Tips for Safe and Responsible Gaming

betcamp wants every Filipino player to enjoy a positive gaming experience. Here are some practical tips to help you gamble responsibly:

• Set a budget before you play. Decide how much you can afford to lose, and never exceed that amount. Treat gambling as entertainment, not a way to make money.
• Set time limits. Use betcamp's session reminder tool to keep track of how long you've been playing. Take regular breaks to stay fresh and avoid fatigue.
• Never chase losses. If you lose money, accept it and walk away. Trying to win back losses by continuing to play is one of the most common signs of problem gambling.
• Don't gamble when you're upset or stressed. Gambling should never be used as a way to escape problems or cope with negative emotions. If you're feeling down, take a break and come back when you're in a better headspace.
• Keep gambling separate from other activities. Don't gamble while working, studying, or spending time with family. Keep your gaming sessions distinct and intentional.
• Use GCash or PayMaya for deposits. These payment methods make it easy to track your spending and set limits. Avoid using credit cards or borrowing money to fund your betcamp account.
• Talk to someone you trust. If you're worried about your gambling habits, talk to a friend, family member, or professional counsellor. You don't have to face it alone.

betcamp's Commitment to Underage Protection

betcamp has a zero-tolerance policy for underage gambling. All players must be at least 21 years old to register and play at betcamp, in accordance with Philippine law and PAGCOR regulations. betcamp uses advanced age verification technology to confirm the identity and age of every player during the registration process.

If betcamp discovers that a player is under the age of 21, the account will be immediately suspended, all funds will be forfeited, and the matter will be reported to the appropriate authorities. Parents and guardians are encouraged to use parental control software and monitor their children's internet usage to prevent underage access to online gambling sites.

If you believe that a minor has accessed betcamp or any other online gambling platform, please report it immediately to betcamp support or contact PAGCOR's responsible gaming team.